On March 3, 1979, William Hawley interviewed Oliver Crickman (born 1933 in Apex, North Carolina) about his experiences from living in Nevada and working in restaurants. Crickman first describes his background and his first occupations prior to starting as a cook in Las Vegas restaurants. He then explains how he gradually moved from the position of cook’s helper to sous chef and his then-current position of executive chef at the Royal Inn. Crickman goes into detail about the operation of those restaurants and other Las Vegas Strip and Downtown Las Vegas properties, and he describes the demographics of cooks as well as how the hospitality industry has changed over time. The latter part of the interview involves a discussion of Crickman’s various residences in Las Vegas over time, the extent of crime, the first places to shop, and a brief discussion on mobile homes.

On February 27, 1977, Roger Jablonski interviewed Betty Ham Dokter (born 1922 in Las Vegas, Nevada) about her life in Southern Nevada. Dokter first talks about her upbringing and education in Las Vegas before describing church activity and the first casino properties that were built. She later talks about presidential visits, economic changes in Nevada, the construction of Hoover Dam, and some of the social changes in Las Vegas. The latter part of the interview covers the topics of racial minorities, environmental changes, early grocery stores and movie theaters, and social clubs. The interview concludes with a brief discussion on Mt. Charleston.

From an early age, Marie McMillan displayed an adventurous sensibility, a characteristic that is revealed in how life unfolded for her. In this multi-part interview, Marie begins with her birth in 1926 California, and continues with stories of her childhood recollections of the Depression era, her longstanding closeness with Nanny, her maternal grandmother, and memories of Old Bent, her paternal grandfather. She enjoys a flirtatious vitality and attends college for a year. However, as World War II begins to infest the U.S., Marie finds herself falling for a young merchant marine named Duke Daly. They marry, have two children, and live a transient life moving about California and Hawaii as he goes to school, then seeks and finds employment in a postwar economy. By the late 1950s, the Daly household is stressed and begin to split time between California and Las Vegas. Marie holds positions that require security clearance and administrative talents. In 1961, Duke passes away a

Patricia 'Pat' Merl plans for college did not materialized after graduation from a New Jersey high school in the late 1960s. Instead she took a receptionist job. The by the age of 19, it was her interest in dance classes that would lead her to audition to be a professional dancer for the Rockettes of Radio City Music Hall fame. Her days and weeks were filled with rigorous rehearsals and performances, but it was also an exciting time for a young and spirited girl. A side trip to Las Vegas in 1971 during her first ever vacation opened her to a new world of possibilities for a professional dancer. So without a job, she decides to remain in Las Vegas and explore the options. It became the beginning of a wide and varied career in the live entertainment industry. Pat's dancing resume includes working in many of the Las Vegas chorus lines of the 1970s, provides a flavor of what the work was like then and how it changed during the era. She includes the story of Frank Rosenthal and

Catherine (Cathy) Morales-Jackson grew up in the suburban tranquility of Hazlet, New Jersey, with five siblings, a stay-at-home mom and her father, who served the community as mayor and as a school board member. In 1981, "on the day Princess Diana go married," Cathy moved to Las Vegas with her boyfriend/future husband and her mother-in-law. Life in Las Vegas was distinctively different than living in New Jersey she explains. For the next 15 years, they lived at Delta Gardens apartments on Paradise. She started working at UNLV's library as it was moving into a new building. He first position was in the periodicals and microfilm area and in binding. She contrasts both details of the campus and the city then with how it is today. At the time of this interview, Cathy was taking an early retirement at the age of 51. She provides a retrospective of a range of library topics: from the thousands of volumes she bound to the move to Lied Library, from a Celebrity Pancake fundraiser to staff parties, and from the implementation of a campus parking fee to the various library organizations that she has belonged to over the years. Cathy loved her years in the university libraries and feels that the current budget crises is the biggest change she has witnessed. Retirement came at an opportune time for her, but she worries about the future for others.

At the time of this interview, Don Ross has devoted nearly four inspirational decades of his life in the hotel and hospitality industry. In December 1987, at the age of 29, he accepted a position with Caesars and is now the Vice President of Catering, Conventions & Events for Caesars Palace Las Vegas. Don shares personal stories that lead to his “Don-mode” of providing a high level of customer service. From experiences with his grandparents to an extraordinary upbringing in his parents’ business, Green Chimneys, in Brewster, New York, Don received a surprisingly well-rounded educational foundation. As Don discovered his natural innate ability to serve others in the hospitality industry, he thrived and has never looked back. In recent years, his leadership talents and giving nature have been honored. In 2009, he was one of three distinguished industry executives recognized for their exceptional contributions to the hospitality industry as an “Industry Executive of the Year” during UNLV Harrah College of Hotel Administration’s 5th Annual Vallen Dinner of Distinction. Over the years, he has been honored for his work with Opportunity Village, his Jewish community involvement, and his continued work with Green Chimneys among many other organizations and causes.

Visionary John Acres likes to use his engineering background and computer expertise to solve problems. He has sold more companies that most people ever form—Electronic Data Technologies, Mikohn Gaming, and Acres Gaming—and he still owns the Acres 4.0 and Gen Seven companies. The 2016 Inductee to the American Gaming Association and the University of Nevada Las Vegas Gaming Hall of Fame reshaped the gaming industry by inventing electronic player tracking, progressive jackpot systems, and loyalty programs. Each innovation focused on customer service—"what would the customer think; what would they like; what would really get them excited; what would get them to come back"—and harkened back to lessons taught him by Norman Little, manager of Mr. Sy's Casino of Fun and one of the first people to hire a teenaged John Acres. In this interview, Acres bookends his remarkable career in gaming with the customer service philosophy of Norman Little as the basis, culminating with solutions to enable g