William Morgan was born in Kansas City, Missouri and moved to Las Vegas with his family in 1969. Morgan entered the slot industry early by becoming an instructor at his father’s gaming school which provided instruction on slot and arcade repair and maintenance. His start in the gaming industry was in 1989 when he became a slot technician at the Imperial Palace. Morgan would later move to the MGM Grand as a journeyman slot technician in 1993 and eventually to the Stratosphere in 1996 as shift lead slot technician. Shortly thereafter, Morgan moved to Tunica, Mississippi to become director of slot technical and arcade at Grand Casino Tunica. After moving back to Las Vegas, Morgan became a lead slot technician at New York-New York as it was opening as well. After going back to Grand Casino Tunica for a short period of time, Morgan returned to MGM Grand and eventually back to New York-New York where he was able to promote to slot technical manager. He then moved to the Aladdin to also become slot technical manager where he stayed until 2004. He held the same position at the Lady Luck and later helped to develop The Plaza in Downtown Las Vegas. In 2005, Morgan began working for AC Coin & Slot as western regional service manager and was later promoted to national service manager in 2011. He worked at AC Coin & Slot until it closed in 2013. The interview with Morgan starts with his discussion of his background in slot repair and management, including his experiences in opening several properties. He goes on to give his opinions on which qualities make good slot managers and then discusses his approaches to both laying out a slot floor and interacting with customers. Morgan then describes how slot machines have changed since he started in the industry. The future of slot machines is also mentioned, particularly how the use of Wi-Fi technology could change the way games are played. The interview finalizes with Morgan’s advice to those who wish to go into the slot industry.

Robert Ambrose started in the gaming industry as a slot attendant at the Tropicana Atlantic City in 1985. After three years in that role, Ambrose was promoted to supervisor, a position he held for an additional five years before being promoted again to shift manager at the same property. He would eventually move into the position of executive director of slots and marketing operations which he held until he left the Tropicana in 2007. Ambrose went on to write for Casino Enterprise Management before helping to build and open Indiana Live! in Indiana. He later joined Drexel University to assist in building their gaming program and training lab. Ambrose is currently an instructor in the Center for Hospitality & Sport Management at Drexel and also writes for Casino Life magazine. The interview with Ambrose begins with his discussion of the various roles and duties of the different positions he held at Tropicana Atlantic City. He mentions some of the mentors he has had throughout his career and some of the important skills and approaches in slot management that they taught him. Ambrose then describes what he believes are the qualities of both good and bad slot managers before explaining his philosophy on what makes a good slot floor as well. He also provides details of his experience in building and opening a casino with the late Dennis Gomes and Cordish Gaming. He then discusses his experiences and interactions with slot vendors before describing how he believes slot operations has changed since he started in the industry, specifically considering changes in technology and the use of free play. Ambrose provides his opinion on the future of slots, particularly with skill-based gaming and eSports, and he answers the question of whether he gambles. Ambrose finalizes the interview by providing his advice to young people who want to eventually work in the slot industry.