Transcript of interview with Mike Gausling by David G. Schwartz, December 7, 2016

Mike Gausling started in the casino industry as a slot floor person at the Aladdin in 1976. After about a year, he moved to the Stardust in a similar capacity and in 1980 went to the the Sundance, later named Fitzgeralds and The D Las Vegas. Gausling later worked at the Holiday Casino where he held supervisory roles and then after about 12 years in those roles, eventually assisted in opening the Stratosphere. He would then move to The Mirage where he would start on the floor again before moving into higher positions at that property. Gausling later went to Green Valley Ranch Resort where he currently holds the position of slot guest service supervisor. Mike Gausling’s interview begins with his discussion of the various roles in slot operations he has held over the past 40 years. After describing the various positions and properties at which he worked, Gausling provides his thoughts on what makes both good and bad slot managers. He then discusses his experiences in interacting with customers and what his philosophy is on what casino guests want in playing slots. Gausling also discusses the differences between local casino properties and those on the Las Vegas Strip, and he describes his work in opening Green Valley Ranch. The interview continues with Gausling’s opinion on the impact of technology and free play as some of the biggest changes in the slot industry, and he later describes how a slot floor should be laid out. He also discusses how he thinks the future of slot machines will look like, particularly with skill-based gaming, and he also mentions his personal gambling preferences. The interview concludes with Gausling’s advice to young people who want to go into slot operations as a career.