Joe Mascellino interviews Charlotte Brascia in his home about the history of Nevada. Mascellino asks Brascia about social and cultural changes, the growth of different religions, Brascia’s brief presence in the airline industry, political presence in Las Vegas, and rising crime rates. Brascia also specifically discusses her experience in the gaming and hospitality industry and how gaming operations have changed over time, particularly comparing gaming and hiring practices in the 1950s with those in the 1970s.

Steve Keener was born in Bridgeton, New Jersey and received his bachelor’s degree in finance at Stockton University. With a background in electronics from his service in the military, Keener started in the gaming industry as a slot technician at Tropicana Atlantic City in 1981 where he worked on and conducted preventative maintenance on some of the early stepper slot machines. He would eventually promote to the positions of lead technician and slot technical manager before moving to Dover Downs Hotel & Casino in Delaware in 1997 where he is now assistant vice president of casino operations. The interview with Steve Keener begins with his discussion of his background in the slot positions at both properties. Keener also discusses dealing with customers, what customers are looking for in casinos, and which qualities make good and bad slot managers. He later discusses what makes a good slot floor, particularly when considering denomination and type of slot machine, and he also describes the process of working with vendors to get those machines onto the floor. Keener later discusses the biggest changes in the gaming industry, specifically the expansion of video over stepper, server-based gaming, and the increase in riverboat gaming. He also mentions the role of free play in slots and provides his opinion on what he believes the future of slots will look like with skill-based and 3D gaming being introduced into slot machines. The interview concludes with Keener’s answer to the question of whether he gambles, and he provides his advice to young people who want to get into slot operations as a career.

Buddy Frank grew up in Reno, Nevada and graduated from the University of Nevada, Reno. Frank worked in television news before getting into the gaming industry as a public relations manager at Fitzgeralds Reno in 1986 where he would also later become director of marketing and director of slot operations. Frank then moved to the Eldorado Hotel & Casino in 1995 where he became the director of slot operations as well; he would later join the Atlantis Casino Resort in 1998 to become executive director of slot operations. He joined Stateline & Silver Smith Casino Resort in 2000 as executive director of gaming development and eventually went to Viejas Casino in 2002 as vice president of slot operations. Frank joined Pechanga Resort & Casino in 2007 as vice president of slot operations and retired from that position in late 2015. Frank currently serves as a consultant on slot operations. The interview with Buddy Frank begins with a discussion on the progression of his career in slot operations, including the positions he held in both Nevada and California casino properties. Frank discusses topics regarding the utilization of free play as a marketing strategy and the use of Ethernet technology in slot machines. He then describes his philosophy on how to lay out a slot floor with an emphasis on local players before providing an anecdote related to the importance of infrastructure in casinos. Frank then gives his perspective on what makes both a good and bad slot manager, and he later provides input on what customers are looking for in slot play. The interview then moves into how much slots have changed since his start in the business and later transitions into a discussion on millennials, skill-based gaming, and the future of slot machines. The interview concludes with Frank’s advice to young people who want to go into the slot industry.