Roger Pettersson graduated from the University of Nevada, Las Vegas in 1996 with a degree in hotel administration and thereafter started in the gaming industry as a pit clerk at The Mirage. He went through the slot Management Associate Program which led him to becoming a supervisor at that property and later an assistant shift manager at Bellagio. After becoming a shift manager at that property, Pettersson went to Boulder Station in 2000 to become a slot operations manager and eventually director of slot operations in 2004. He then became the slot director at Red Rock Resort before working with a slot vendor for several months. Pettersson returned to Station Casinos to become the corporate director of gaming and was later promoted to his current position of vice president of slot operations. The interview with Pettersson begins with a description of his background and his experience in the various positions he has held. He then describes what he believes makes a good slot manager and conversely what makes a bad one. Pettersson later explains what he believes customers are looking for in slots before providing his perspective on what he believes makes a good slot floor. He then describes the process of the dealing with vendors and how the slot industry has changed over the years, particularly with the use of free play. Pettersson then describes how he believes slot machines will continue to change and what the future of the industry holds. The interview concludes with Pettersson’s description of his personal gambling preferences and his advice to young people who want to go into the field of slot operations.

Saul Wesley grew up in Las Vegas and attended the Las Vegas Business College before getting into the gaming industry in an accounting role at the original MGM Grand, even after it became Bally’s. Wesley later worked in slot operations as both a manager and director at the Monte Carlo and is currently vice president of slot operations at Luxor Hotel & Casino. The interview with Wesley begins with a discussion of his background and the distinction between the roles of a director and of a vice president in slot management. He also describes how the slot department works with other departments in the casino, and he mentions specific mentors who have helped him in his career. The interview transitions to a discussion on what makes both a good and bad slot manager, particularly in the context of proper leadership with employees. Wesley then provides his perspectives on what customers are looking for in slots and what makes a good and appealing slot floor. He later describes the process of dealing with vendors and discusses how both free play and ticket-in, ticket-out have changed the slot industry. The interview then shifts to a Wesley’s views on how slot management has changed over the years and how the slot industry, mainly in the sense of technology, will likely continue to change. Wesley also briefly mentions his personal extent of gambling and finalizes the interview with his advice to young people who want to go into the slot industry.

Erma "Linda" Rivera was born in Morenci, Arizona, in 1952. In the Las Vegas Valley, where Linda has lived for over twenty years, she has promoted educational opportunities for youth, particularly in the Hispanic community. Both she and her husband moved from Montana, where her husband worked as a power plant operator on Yellowtail Dam, to southern Nevada to work on Hoover Dam in 1986. Linda was put in charge of the affirmative employment plan for her branch of the Bureau of Reclamation. She thought there should be more Hispanics working for the Bureau of Reclamation, but she found that there weren't many Hispanics studying engineering. Linda reached out to John Medina at the Southern Nevada Hispanic Employment Program for help. He convinced her to become involved with the program, and she would later become its conference chair. Linda organized the Family Leadership Module for parents in the Clark County School District to give advice and encouragement for parents who are non-native speakers of English, so that they feel more confident becoming involved in the school district. She currently works as the Diversity Officer for the Bureau of Reclamation in Boulder City.