Transcript of interview with Roger Pettersson by David G. Schwartz, February 24, 2017

Roger Pettersson graduated from the University of Nevada, Las Vegas in 1996 with a degree in hotel administration and thereafter started in the gaming industry as a pit clerk at The Mirage. He went through the slot Management Associate Program which led him to becoming a supervisor at that property and later an assistant shift manager at Bellagio. After becoming a shift manager at that property, Pettersson went to Boulder Station in 2000 to become a slot operations manager and eventually director of slot operations in 2004. He then became the slot director at Red Rock Resort before working with a slot vendor for several months. Pettersson returned to Station Casinos to become the corporate director of gaming and was later promoted to his current position of vice president of slot operations. The interview with Pettersson begins with a description of his background and his experience in the various positions he has held. He then describes what he believes makes a good slot manager and conversely what makes a bad one. Pettersson later explains what he believes customers are looking for in slots before providing his perspective on what he believes makes a good slot floor. He then describes the process of the dealing with vendors and how the slot industry has changed over the years, particularly with the use of free play. Pettersson then describes how he believes slot machines will continue to change and what the future of the industry holds. The interview concludes with Pettersson’s description of his personal gambling preferences and his advice to young people who want to go into the field of slot operations.