Transcript of interview with Zach Mossman by David G. Schwartz, January 5, 2017

Zach Mossman graduated from the University of Nevada, Las Vegas and started in the gaming industry in the marketing department at the Treasure Island. From there, Mossman assisted in the opening of the ARIA in 2009 as a slot analyst before going to the Cosmopolitan of Las Vegas in 2010 to become a slot performance manager and eventually director of slot operations. He would eventually work for International Game Technology (IGT) before going to the Baha Mar in the Bahamas to become director of slot operations. Mossman currently works for Scientific Games as director of product management, overseeing the game theme content, schedule, and production for the company’s slot platforms and product. The interview with Zach Mossman begins with his discussion of his career progression through several Strip properties and companies in both the operational and manufacturing side of the slot industry. Mossman then explains what drew him to slot operations and goes on to describe the process of dealing with slot vendors. He then provides his philosophy on which qualities make both good and bad slot managers, particularly when dealing with employee teams and casino guests. The interview then shifts to a discussion on what guests want when playing slots and a following discussion on the importance of time on device. Mossman also describes how the slot department works with other casino departments and then explains how both free play and ticket-in, ticket-out have changed slot machines over time. He later provides his views on what the future of the slot industry will look like and then describes his personal extent of gambling. The interview concludes with his advice to young people who want to go into slot operations as a career.