Jay Duarte started in the gaming industry at Casino Data Systems and eventually assisted in the opening of Green Valley Ranch Resort where he eventually went to become a slot technician. Duarte then moved to Thunder Valley Resort as a slot technical manager and held the same role at Green Valley Ranch thereafter. In 2003, Duarte became an assistant technical compliance director with Konami Gaming and then returned to Station Casinos to help open Red Rock Resort in 2005. Duarte then moved to Santa Fe Station in 2007 as slot technical manager, slot operations manager, and eventually director of slot operations. He left there to go to Boulder Station to become director of slot operations in 2008 before returning to Thunder Valley in 2009 to enter the role of interim slot director and later vice president of slot operations. Duarte is currently the assistant general manager at Thunder Valley Resort. The interview with Duarte begins with his description of the various positions and roles he has held in the gaming industry. Duarte then explains how the slot department works with other casino departments and later describes the qualities that make both good and bad slot managers. The interview transitions to a discussion on what customers want in casinos, how slot managers interact with slot vendors, and how slot operations has changed since his start in the business. Duarte also talks about how free play and TITO have changed slots, and he describes his personal preferences of gambling. The interview concludes with Duarte’s advice to young people who want to go into slot operations.

Aaron Rosenthal grew up in Las Vegas and graduated from the University of Nevada, Las Vegas with a degree in finance. He started in the gaming industry at The Mirage in 1997 by going through the Management Associate Program and working as a slot operations analyst. He then moved to the Beau Rivage in 2000 into the role of database marketing manager and eventually into the position of director of slot marketing. In 2002, he became director of loyalty programs on the corporate side of MGM Mirage before going to Treasure Island as vice president of slot operations and marketing in 2003 and eventually back to The Mirage into that same role in 2005. Rosenthal eventually joined Penn National Gaming where he held the positions of vice president of marketing at Hollywood Casino at Charles Town Races in 2009 and assistant general manager of Hollywood Casino at Kansas Speedway in 2011. He returned to Las Vegas to become vice president and general manager of Cannery Casino Resorts in 2013 and traveled to Missouri to hold that same position at the Argosy Casino & Hotel in 2014. Rosenthal is currently the vice president and general manager of Tropicana Las Vegas. The interview with Rosenthal begins with his discussion of his start in the slot industry and the various slot operations and marketing roles he held with MGM Mirage/MGM Resorts. This discussion also involves his experiences in dealing with slot vendors and his philosophy on laying out a slot floor. Rosenthal also describes his experiences and duties as assistant general manager and general manager at various properties. He provides his opinion on what makes both good and bad slot managers, his perspective on what he believes customers are looking for in playing slots, how slot management has changed over time, and what the future of slots will hold. The interview concludes with Rosenthal’s discussion on his personal gambling preferences as well as his advice to young people who want to go into the slot industry.