Will Provance was born in Mississippi and grew up mostly in St. Louis, where he earned his undergraduate degree at the University of Missouri before earning a Master’s in Business Administration from Shiller University. Provance would eventually attend the University of Nevada, Las Vegas where he earned a Master of Science in Hotel Administration. He started in the gaming industry as a pool manager at Sunset Station, where he would eventually become slot analyst before entering Station Casinos’ management development program. Provance then trained in various positions at Red Rock Resort prior to moving to Green Valley Ranch as a shift manager. He then went back to Sunset Station to become slot operations manager and was promoted to director of slots at that property. Provance is currently the director of VLT operations at Hard Rock Rocksino Northfield Park in Northfield, Ohio. Provance’s interview begins with his discussion of the various roles he has held in the gaming industry, including the types of duties he was assigned at the different properties. He then describes the difference between managing slot machines in his earlier positions and video lottery terminals (VLTs) in his current position in Ohio. Provance then mentions some of the mentors he has had in his career, and he describes what he believes are the qualities of both good and bad slot managers. He also discusses what he believes makes a good slot floor, including the process of working with slot vendors in getting new slot machines for the slot floor as well as working with other departments in the casino. Provance then talks about how slot operations has changed since he started in the industry and what he thinks the future of slot machines will be, specifically regarding skill-based gaming. The interview concludes with Provance’s discussion of his personal gambling and his advice to young people who want to go into the slot industry.

James Frey was born in Eureka, South Dakota, in 1941. His father worked in creamery and his mother was a registered nurse. When James was nine, the family,including his twin sister, relocated in Sioux Falls where his dad was plant manager for a dairy. He joined the YMCA in the fourth grade and ended up working for them until James attended Augustana College in Sioux Falls, graduating with a major in sociology and a minor in history. After graduation, he worked for three years at the YMCA in Sioux Falls as program director. He earned his master's degree in sociology at the University of Iowa in two years, and was hired at the YMCA in Whittier, California, where he worked for three years. While working in Whittier, James was offered a fellowship to Washington State University in Pullman. He committed to completing his doctorate in three years, and while still working on his dissertation began sending out applications. He sent one to UNLV and arrived in Las Vegas for an interview in 1974. James was hired as assistant professor of sociology at UNLV, and immediately established a survey center at the university. He also converted his dissertation into a book length manuscript and had it published, followed by other books and articles over the years. He conducted a survey on a very high-profile political race between Sheriff Ralph Lamb and his opponent, John McCarthy, which led to work for the State of Nevada, Yucca Mountain, and other entities. The survey program was eventually named the Cannon Center for Survey Research, after Senator Howard Cannon. In the course of his career, James was tenured, taught in London under a university sponsored program, spent a sabbatical in Washington, D.C., doing research, taught several classes, and served seven years as dean. He has detailed memories of the contributions of several university presidents, including Brock Dixon, Pat Goodall, Robert Maxson, Kenny Guinn, and Carol Harter. Today, Dr. James Frey and his wife of over thirty years, Carol, are both retired. He has made a smooth transition to president of his Rotary Club, Chairman of the Nevada Humanities group, and spectator at UNLV basketball and football games. He and his wife plan to stay in Las Vegas, close to their son and friends and neighbors they know and love.