Commencement program from University of Nevada, Las Vegas Commencement Programs and Graduation Lists (UA-00115).

Visionary John Acres likes to use his engineering background and computer expertise to solve problems. He has sold more companies that most people ever form—Electronic Data Technologies, Mikohn Gaming, and Acres Gaming—and he still owns the Acres 4.0 and Gen Seven companies. The 2016 Inductee to the American Gaming Association and the University of Nevada Las Vegas Gaming Hall of Fame reshaped the gaming industry by inventing electronic player tracking, progressive jackpot systems, and loyalty programs. Each innovation focused on customer service—"what would the customer think; what would they like; what would really get them excited; what would get them to come back"—and harkened back to lessons taught him by Norman Little, manager of Mr. Sy's Casino of Fun and one of the first people to hire a teenaged John Acres. In this interview, Acres bookends his remarkable career in gaming with the customer service philosophy of Norman Little as the basis, culminating with solutions to enable g