Oral history interview with Juan Saa conducted by David G. Schwartz on November 21, 2016 for the Slot Operations Oral History Project. Saa discusses his start in the technical side and his eventual move into an operational role in the casino industry. He talks about his experience as a director, specifically the responsibilities involved, and the type of staff being supervised. Saa then describes what he believes are the biggest changes in the slot industry, specifically with ticket-in, ticket-out (TITO); and slot analysis.