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upr000118-080
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    This material is made available to facilitate private study, scholarship, or research. It may be protected by copyright, trademark, privacy, publicity rights, or other interests not owned by UNLV. Users are responsible for determining whether permissions are necessary from rights owners for any intended use and for obtaining all required permissions. Acknowledgement of the UNLV University Libraries is requested. For more information, please see the UNLV Special Collections policies on reproduction and use (https://www.library.unlv.edu/speccol/research_and_services/reproductions) or contact us at special.collections@unlv.edu.

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    University of Nevada, Las Vegas. Libraries

    Las Vegas, A p r il 6, 1929 W—35 Mr# F.H.Knickerbocker, Vice P resid en t, Los Angeles. Lear S ir : The fa u lt y handling o f the q u a rterly re p o rts , r e fe r r e d to in your l e t t e r 110-123 o f March 29, is d i f f i c u l t to exp lain s a t is fa c t o r ily unless the fo o t th at i t occurred at a time o f unusual s tres s w i l l he regarded as an excuse. I t i s w e ll remembered th at the statements were prepared in p e n c il, hut th e ir disappearance can not he accounted f o r . At that time we were a l l v ic tim s to some exten t o f the " f l u ” epidemic which swept the town; tho th is sounds f l a t now i t was n everth eless a fa o to r o f some seriousness then, we were b u sily engaged in the ex tra work o f preparing records fo r a 50% increase in the number o f water consumers fo llo w in g an expansion o f the d is tr ib u tin g system, and at the same time new records had to be mad© ready fo r the year 1929. v?e were alread y thus hard pressed when the passage o f the Boulder Lam B i l l brought a flo o d o f inform ation seekers to the o f f i c e w ith numberless questions r e la te d to , as w e ll as extraneous to , our business# Courteous con sideration s was necessary, fo r the good o f the s e rv ic e , tho i t was more than our working fo r c e could handle e f f i c i e n t l y . Many hours were taken up simply in explanation o f the in d u s tria l s it e s itu a tio n to at le a s t 200 a p p lica n ts, each jf£ whom c a lle d in person or bjr telephone many times d a lly , and some o f whom are s t i l l making in q u ir ie s • Calm and o rd e rly procedure a t o f f i c e rou tin e was im possible, and one f u l l y acquainted w ith con dition s here since December might wonder why more mistakes were not recorded. We do not r e c a ll any previous c r it ic is m along these lin e s , and, as the a c t i v i t i e s described above have tapered o f f con siderably since the dam excitement has abated, and since the o f f i c e records have been systemized to conform w ith the new con d ition s, i t is not l i k e l y that there w i l l be cause fo r c r itic is m in the fu tu re . Yours tr u ly , Walter H# Bracken