Mike DeJong grew up in Michigan and moved to Las Vegas in 1990 at the age of 21. DeJong attended and graduated from the University of Nevada, Las Vegas, and entered the casino industry as a pit clerk at The Mirage. He also worked as a floor representative for Club Mirage, the casino’s players club, before going into the MAP program which allowed him to learn about and transition into supervisory roles. DeJong became an assistant shift manager at The Mirage and eventually became shift manager at that property until moving to Bellagio as it was opening to become a slot manager in 1998. DeJong then became director of slot operations at Bellagio and in 2005 went to the New York-New York property as director of slot operations and marketing, which eventually led him into the position of vice president of casino operations and marketing. DeJong currently works at Wynn Las Vegas as vice president of slot operations and marketing. In his interview, DeJong discusses the different aspects of his various positions in Las Vegas Strip casinos, and he talks about the qualities of both good and bad slot managers, specifically in terms of making decisions and interacting with customers. He also describes his philosophy on what makes a good slot floor and how target clientele is considered. DeJong also talks about the transition from coins to ticketing in slot machines and his experience witnessing both resistance and the realization of benefits from that change. He also discusses how the casino industry has changed overall and what he believes the future of the slot floor will look like in ten years. DeJong finalizes the interview by talking about his personal gambling experiences and also by providing advice to young people who want to go into the slot industry.
Justin Beltram is a native Las Vegan who grew up on Sunrise Mountain and graduated from the University of Nevada, Las Vegas. Beltram entered the gaming industry in 2000 by becoming a slot analyst at The Mirage. He would later become both manager and director of slot operations and marketing at that property before becoming executive director of slot operations and marketing at Treasure Island. In 2008, Beltram moved on to become vice president of slot operations and marketing at Bellagio and in 2011 went to work at Marina Bay Sands in Singapore as vice president of slots. Beltram is currently the vice president of slot operations at the Las Vegas Sands Corporation, a position he has held since 2014. Beltram’s interview begins with a brief description of his background and his progression in the casino industry, including some of his early duties in slot analysis. Beltram also describes his experience in moving to Singapore, the differences between Las Vegas and Singapore, and how he eventually transitioned from a property role to a corporate role. He mentions some of his mentors throughout his career and also describes the qualities of both good and bad slot managers, from shift managers to higher management positions. He also discusses his different approaches to local and transient customers in addition to his dealings with slot vendors. Beltram also discusses his experience during the transition from the use of coin to ticketing in slot machines among other major changes in general to slot machines since he started in the industry. The interview concludes with Beltram’s thoughts on the future of slot operations, particularly skill-based gaming and amenities stations, and also a discussion on Beltram’s personal experience with gambling and his advice to young people who are interested in getting into the slot industry.